Buy Center Return Policy

Return & Refund Policy – Buy Center UK
Last updated: 10 June 2025

At BuyCenter UK, we strive to provide a transparent and fair shopping experience for our UK customers. This policy outlines your rights and our procedures regarding returns and refunds, in compliance with UK consumer law.

✅ 1. Your Right to Cancel (Consumer Contracts Regulations 2013)
You have the right to cancel your order within 14 calendar days of receiving the item(s), without giving any reason.

To exercise your right to cancel, please contact us at service@buycenter.uk within this timeframe. After notifying us, you must return the product within 14 days.

🌍 2. Where Products Are Shipped From & Return Conditions
Buy Center Uk works with international suppliers, primarily located outside the UK, through a dropshipping model. As such:

Orders are shipped directly from our overseas partners.

Returns must be sent back to the supplier’s warehouse, usually located in Asia (e.g., China).

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

❗ Important: You must contact us before returning any items. We will provide you with the correct return address and instructions. Returns sent without prior approval may be refused or lost.

❌ 3. Items Not Eligible for Return
We do not accept returns for:

Opened or used personal care/hygiene items

Customized or made-to-order products

Items returned after the 30-day period

Products not in their original packaging or damaged due to use

💳 4. Refund Process
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item.

In select cases, we may offer a partial or full refund without requiring a return, especially for low-value items.

No refunds are issued if the return is not received or is incomplete unless otherwise agreed.

📩 5. Contact Us
To start a return or ask a question, please contact:
📧 service@buycenter.uk